Compliance Officer, Terra West Management Services

Company Culture & Core Values:

Terra West Management Services’ primary goal is to provide excellent service to both internal and external clients by living through our Core Values. Our culture and business thrives when each team member works positively, cooperatively and respectfully with every person we come in contact with. In addition to performing the essential functions of the position, our ideal candidate would contribute to the cultural health and overall success of the company by identifying with and promoting our Core Values.

Essential Functions:

• Receive and respond to all homeowner calls within 24 hours.
• Conduct association inspections in accordance with their governing documents, board policy, and approved inspection procedure on a schedule approved by the department supervisor.
• Document violations via a mobile/tablet device in the uManage system and update as required. Photograph violations as required per the governing documents.
• Process violation letters and prepare for mailing.
• Create a hearing agenda for monthly committee meetings.
• Attend committee violation hearings.
• Complete a monthly calendar to ensure community zones are inspected at the appropriate time.
• Administrative functions, including violation processing in uManage system.
• Maintain spreadsheets and logs to present at monthly meetings.
• Create and provide a monthly compliance news article for the community website and newsletter.
• Install vehicle transponders on a rotation basis.
• Other duties as assigned and required.

Core Competencies:

To perform the job successfully, an individual should demonstrate the following competencies to perform the essential duties and responsibilities of this position:

• Maintain confidentiality and exercise good judgment
• Ability to deal tactfully and professionally with people in a variety of circumstances
• Maintain a professional appearance and attitude, including grooming and personal hygiene, at all times. Staff interaction with residents, guests and visitors will be in a professional and courteous manner at all times
• Ability to understand, interpret the Association’s governing documents, policies, and procedures
• Must have the ability to establish and maintain a productive working relationship with residents, co-workers, supervisors, and business partners

Minimum Qualifications:

• Graduation from high school or equivalent
• Experience in HOA inspections preferred
• Computer proficiency in Word, Excel, and Outlook
• Working knowledge of business machines, office equipment, and record-keeping
• Strong organizational and prioritizing skills
• Attention to detail and accuracy
• Ability to multi-task in a fast-paced environment
• Excellent communication skills, both written and verbal
• Must have reliable transportation and be willing to use personal vehicle to perform job duties (mileage compensation is provided)
• Must possess a valid NV driver’s license, vehicle insurance, and valid registration
• Must adhere to Company Driving & Insurance Policy

Preferred Qualifications:

• Working knowledge of uManage compliance software
• Working knowledge of Docuware and C3 Software
• Working knowledge of QuickPass gate access software
• ActiveNet Software experience a plus
• Experience working in a large-scale membership facility

Special Requirements:

• Will be required to work some evenings for monthly light checks
• Ability to work outside under adverse weather conditions
• Ability to lift 50 lbs.

ADA Requirements:

• See and read small print, both on paper and a computer screen, quickly and accurately
• Ability to hear a human voice over the telephone and from 6 feet away
• Ability to sit or stand for extended periods
• Ability to move quickly and assist others in an emergency
• Ability to obtain AED/CPR/First Aid Certification

Work Posture Requirements:

• Sitting: Occasionally
• Standing: Constantly
• Walking: Constantly
• Driving: Constantly
• Bending (from waist): Frequently
• Crouching (squat): Occasionally
• Kneeling: Rarely
• Crawling: N/A
• Climbing (stairs): Rarely
• Climbing (ladder): N/A
• Twisting: N/A
• Reaching: Rarely
• Wrist Motion: Rarely

Carrying Requirements:

• Items Carried: None
• Distance: None
• Times Per Day: N/A
• Maximum Weight: N/A

Moving/Lifting Requirements:

• Items Moved/Lifted: None
• Times Per Day: N/A
• Maximum Weight: 50 lbs.

Moving/Lifting Levels/Heights:

• Floor: N/A
• Knee: N/A
• Waist: N/A
• Chest: N/A
• Overhead: N/A

Push/Pull Requirements:

• Item Name: None Frequency: N/A
• Item Name: None Frequency: N/A
• Item Name: None Frequency: N/A
• Item Name: None Frequency: N/A

Environmental Conditions:

• Inside/Outside: Yes
• Hot/Cold Temperatures: Yes
• Wet: Yes
• Noise: Yes
• Power Equipment: No
• Traffic Hazards: Yes
• Chemical Hazards: No
• Heights: No
• Dust: No
• Close Quarters: No
• Fumes/Odors: No

EEO/Drug Free Workplace